Terms of Service

Welcome to Celimax. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms. If you do not agree to all of these Terms, you should not access the website or use our services.

1. Company Information

This website is operated by Celimax. The legal entity responsible for the operation of this store is:

Atrio Lachi Limited
Company Registration Number: 2432266
Address: FLAT/RM 1019B 10/F LIVEN HOUSE 61-63 KING YIP STREET KWUN TONG

For any questions regarding these Terms, you may contact us at celimaxskincare@gmail.com

2. Eligibility to Use the Website

By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws, regulations, or third-party rights in connection with your use of the website.

3. Products and Services

We make every effort to display product descriptions, pricing, and other information as accurately as possible. However, we do not guarantee that product descriptions, images, ingredient information, pricing, promotions, or other content on the website are always complete, current, or error-free.

We reserve the right to modify, discontinue, or limit the sale of any product or service at any time without prior notice.

4. Health and Product Disclaimer

Celimax skincare products are intended for cosmetic and personal care use only. Product information provided on this website is for general informational purposes only and is not intended as medical advice, diagnosis, or treatment.

You should always review the ingredient list and perform a patch test before using a new skincare product. If you have sensitive skin, allergies, or any medical concerns, consult a qualified healthcare professional before use.

Results may vary from person to person. We do not guarantee specific outcomes or results from the use of our products.

5. Pricing and Billing

All prices displayed on the website are shown in the applicable currency presented at checkout, unless otherwise stated. We reserve the right to change prices, product availability, promotional offers, or discounts at any time without prior notice.

By placing an order, you agree to provide current, complete, and accurate billing and payment information. We reserve the right to refuse, limit, or cancel any order if fraud, unauthorized activity, pricing errors, or other issues are suspected.

6. Order Acceptance and Cancellation

Your order constitutes an offer to purchase products from us. We reserve the right to accept or reject any order at our sole discretion, including but not limited to situations involving product unavailability, payment issues, suspected fraud, or errors in pricing or product information.

If your order is canceled after payment has been processed, we will issue an appropriate refund in accordance with our policies and applicable law.

7. Shipping and Delivery

Shipping and delivery times are estimates only and are not guaranteed. Please review our Shipping Policy for more details regarding processing times, delivery estimates, and shipping conditions.

8. Returns, Refunds, and Chargebacks

Any returns, refunds, or replacement requests are subject to our applicable Refund Policy and any mandatory consumer rights under applicable law.

Customers agree not to initiate unjustified chargebacks or payment disputes without first contacting us at celimaxskincare@gmail.com to seek a resolution. We reserve the right to provide evidence of order fulfillment, tracking, delivery confirmation, and communications in response to any payment dispute.

9. Accuracy of Information

We are not responsible if information made available on this website is inaccurate, incomplete, or not current. The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information where appropriate.

10. Intellectual Property

All content on this website, including but not limited to text, product descriptions, graphics, images, logos, icons, videos, page layouts, branding elements, and other materials, is owned by or licensed to Celimax and/or Atrio Lachi Limited and is protected by applicable intellectual property laws.

You may not reproduce, copy, sell, resell, exploit, distribute, modify, or otherwise use any part of the website or its content without our prior written consent.

11. Prohibited Uses

You may not use the website or its content:

• for any unlawful purpose;
• to solicit others to perform unlawful acts;
• to violate any international, federal, state, or local laws or regulations;
• to infringe upon our intellectual property rights or the intellectual property rights of others;
• to submit false or misleading information;
• to upload malicious code, viruses, or other harmful technology;
• to collect or track the personal information of others without authorization;
• to interfere with or circumvent the security features of the website.

12. Third-Party Services and Tools

We may provide access to third-party tools, payment gateways, analytics tools, advertising platforms, or links to third-party websites. We do not control and are not responsible for the content, policies, availability, or practices of any third-party services.

Your use of third-party services is at your own risk and subject to the terms and conditions of those third parties.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the website, products, and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted availability.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Celimax, Atrio Lachi Limited, and their directors, officers, employees, affiliates, contractors, suppliers, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising out of or related to your use of the website, your purchase of products, or your inability to use the website or products.

Nothing in these Terms excludes or limits liability to the extent such liability cannot be excluded under applicable law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Celimax, Atrio Lachi Limited, and their affiliates, directors, officers, employees, contractors, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses arising out of your breach of these Terms or your violation of any law or third-party rights.

16. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

17. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms at any time by posting changes on this page. It is your responsibility to review this page periodically for updates. Your continued use of the website after any changes are posted constitutes acceptance of those changes.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the operation of the store and the applicable consumer protection laws governing transactions with customers, without regard to conflict of law principles.

19. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Celimax
Email: celimaxskincare@gmail.com

Legal Entity:
Atrio Lachi Limited
Company Registration Number: 2432266 
FLAT/RM 1019B 10/F LIVEN HOUSE 61-63 KING YIP STREET KWUN TONG