Shipping Policy

Thank you for shopping with Celimax. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.

1. Order Processing Time

All orders are processed within 1 to 3 business days after payment is successfully received and verified. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, product launches, holidays, or promotional campaigns, processing times may be extended. If there is a significant delay in processing your order, we will contact you via the email address provided at checkout.

2. Shipping Destinations

Celimax currently ships to customers located in the México. We may expand our shipping availability to additional countries or regions in the future.

3. Estimated Delivery Times

After your order has been processed and shipped, estimated delivery time is typically:

• México: approximately 6 to 16 business days

Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, customs procedures (if applicable), weather conditions, and other factors outside of our control.

4. Shipping Costs

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase. From time to time, Celimax may offer free shipping promotions on selected orders or during special campaigns.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when available. Please allow some time for the tracking information to update after the carrier receives the package.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. Celimax is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.

If you notice an error in your shipping details after placing your order, please contact us as soon as possible at celimaxskincare@gmail.com. While we will do our best to assist, we cannot guarantee that changes can be made once the order has entered processing or has already shipped.

7. Lost, Delayed, or Stolen Packages

Celimax is not liable for shipping delays caused by carriers, customs, weather conditions, or other circumstances beyond our control. If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier directly first.

If you need further assistance, you may contact us at celimaxskincare@gmail.com, and we will make reasonable efforts to help investigate the issue.

8. Damaged Packages

If your package arrives visibly damaged, please contact us within 7 days of delivery and include your order number, a description of the issue, and clear photos of the damaged package and product, if possible. We will review the matter and determine an appropriate resolution in accordance with our policies.

9. Failed Delivery / Returned to Sender

If a package is returned to us due to an incorrect address, failed delivery attempts, refusal of delivery, or inability to deliver, we may contact you to arrange reshipment. Additional shipping charges may apply in such cases.

10. Customs, Duties, and Taxes

For orders shipped within the United States, additional customs duties generally do not apply. If any taxes or fees are applicable under local law, they will be handled in accordance with the checkout information displayed at the time of purchase.

11. Contact Information

If you have any questions regarding shipping, delivery, or your order status, please contact us at:

Celimax
Email: celimaxskincare@gmail.com

12. Legal Entity Information

Atrio Lachi Limited
Company Registration Number: 2432266
Address: FLAT/RM 1019B 10/F LIVEN HOUSE 61-63 KING YIP STREET KWUN TONG